Effective Date: March 2, 2025
At LUXTI, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services, including ride services, AI-based trip scheduling, and signing up via email or phone.
1. Information We Collect
When you use LUXTI, we may collect the following types of personal information:
- Personal Information:
- Email Address: For account creation and communication.
- Phone Number: For account creation and communication.
- Ride and Trip Scheduling Information:
- Location Data: For providing accurate ride services and scheduling AI-based trips.
- Trip Details: Information related to your ride request and scheduling, such as pick-up and drop-off locations, trip duration, and scheduling preferences.
- Device and Usage Data:
- We may collect information about your device, including device type, operating system, app usage statistics, and interactions with our services to improve user experience and performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Improve Services: To offer ride services, AI-based trip scheduling, and enhance your user experience.
- Account Management: To create and maintain your user account.
- Communication: To send service updates, notifications, and customer support communications via email or phone.
- Analytics: To analyze how you use our services and improve them.
- Legal Compliance: To comply with legal requirements and resolve disputes.
3. Sharing Your Information
We do not share your personal information with third parties except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers to facilitate ride services, trip scheduling, and other necessary functions.
- Legal Requirements: If required by law, we may share your information to comply with legal processes or government requests.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You can manage your data and preferences in the following ways:
- Account Information: You can update or delete your account information via the app.
- Notifications: You can opt-out of receiving non-essential notifications through the app settings.
- Location Data: You can disable location services on your device, but this may affect your ability to use the ride service and trip scheduling features.
6. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: 415 238‑8417
- Address: 4900 Fulton Avenue, San Francisco, CA, 94121