Effective Date: June 24, 2026
At LUXTI (operated by LUXTI LLC, "LUXTI," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, use our mobile applications, create an account, book transportation, or otherwise use our services (collectively, the "Services"), how we use and share that information, and the choices and rights you have. LUXTI operates a platform that connects you with independent, licensed third-party transportation providers ("Service Providers"); this policy describes our own practices and not those of the Service Providers, who handle your information under their own policies.
1. Information We Collect
We collect the following categories of personal information, depending on how you interact with the Services:
- Identifiers and contact data: first and last name, email address, phone number, postal address, and account login credentials.
- Ride and trip information: pickup and drop-off locations, dates and times, trip duration, flight numbers, vehicle class, passenger details you provide, scheduling preferences, and special requests.
- Location data: precise or approximate location from your device (with your permission) and from the addresses you enter, used to arrange and fulfill rides and to power trip scheduling.
- Payment information: billing details and a token or truncated card number (for example, the last four digits). Full card numbers are handled by our payment processor, not stored by LUXTI (see Section 6).
- Communications: records of your contacts with us by email, phone, SMS, chat, or in-app messaging, including support requests and feedback.
- Device and usage data: IP address, device type and identifiers, operating system, app version, browser type, pages and screens viewed, and interactions with the Services, collected automatically.
- Inferences and preferences: ride history and settings we use to personalize and improve your experience.
2. How We Collect Information
- Directly from you when you create an account, book a ride, contact us, or otherwise provide information.
- Automatically through your use of the Services, via cookies and similar technologies (see Section 8).
- From third parties such as our payment processor, fraud-prevention vendors, analytics providers, and the Service Provider who fulfills your ride.
3. How We Use Your Information
We use personal information to:
- Provide, operate, and maintain the Services, including arranging bookings and AI-based trip scheduling;
- Connect you with a Service Provider and share the details needed to complete your ride;
- Create and manage your account and authenticate you;
- Process payments, issue receipts, and detect and prevent fraud;
- Communicate with you about bookings, service updates, security notices, and support requests;
- Send marketing or promotional messages where permitted (you may opt out at any time);
- Analyze and improve the Services, develop new features, and ensure safety, quality, and reliability;
- Comply with legal obligations, enforce our terms, and resolve disputes.
4. How We Share Your Information
We do not sell your personal information for money. We share personal information only as described below:
- With Service Providers (chauffeur partners): we share the information needed to fulfill your ride, such as your name, contact details, pickup and drop-off locations, timing, and special requests.
- With vendors and processors who perform services on our behalf, such as payment processing, fraud prevention, cloud hosting, customer support, communications, and analytics. These vendors are permitted to use your information only to provide services to us.
- For legal and safety reasons, when we believe in good faith that disclosure is necessary to comply with law or legal process, respond to lawful requests from public authorities, protect the rights, property, or safety of LUXTI, our users, or others, or investigate fraud or misuse.
- In a business transfer, in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be among the assets transferred. We will provide notice as required by law.
- With your consent or at your direction.
5. Payment and Fraud Prevention
Payments are processed by a PCI-DSS-compliant third-party payment provider. Your card details are collected and stored by that provider under its own security standards; LUXTI does not store full card numbers and retains only tokenized or truncated information (for example, the last four digits) for billing, support, and fraud-prevention purposes. To protect against unauthorized use, we and our fraud-prevention vendors may process information such as IP address, email address, device data, and payment details to verify transactions and detect fraudulent activity.
6. Location Information
Because we provide transportation and trip-scheduling services, location information is central to the Services. With your permission, we collect precise location from your device to arrange pickups, estimate routes and times, and improve the Services. You can enable or disable location access at any time through your device settings, but disabling it may limit your ability to use ride and scheduling features. Under California and several other state privacy laws, precise geolocation is treated as sensitive information; see Section 9 for how you can limit its use.
7. Cookies and Tracking Technologies
We and our partners use cookies, pixels, SDKs, and similar technologies to operate the Services, remember your preferences, authenticate you, measure and analyze usage, and—where permitted—support advertising. Some cookies are strictly necessary for the Services to function; others are optional. You can manage non-essential cookies through our cookie banner or consent tool, where available, and through your browser or device settings. Disabling some cookies may affect how the Services work.
8. Analytics and Advertising
We use analytics tools to understand how the Services are used and to improve them, and we may use advertising and measurement tools to promote the Services. Some of this activity may be considered a "sale" or "sharing" of personal information, or targeted or cross-context behavioral advertising, under the privacy laws of various states. Where that is the case, you have the right to opt out as described in Section 9.
9. Your Privacy Rights
Many U.S. states have comprehensive privacy laws that give their residents rights over their personal information. The specific rights available to you depend on your state of residence and applicable law. Where a state privacy law applies to you, you may have the right to:
- Know and access the personal information we have collected about you, including the categories of information, sources, purposes, and the categories of third parties with whom we share it;
- Correct inaccurate personal information;
- Delete personal information we have collected, subject to legal exceptions;
- Obtain a portable copy of your personal information in a usable format;
- Opt out of the sale of personal information, the use of personal information for targeted or cross-context behavioral advertising, and certain profiling;
- Limit the use of sensitive information (such as precise geolocation) and, in some states, to provide or withhold opt-in consent before we process sensitive information; and
- Not be discriminated against for exercising your rights.
To exercise any of these rights, contact us using the details in Section 17. We will verify your request, typically by confirming information associated with your account, and respond within the timeframe required by applicable law. You may use an authorized agent to submit a request on your behalf, subject to verification.
California residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), provides the rights described above, including the right to opt out of the "sale" or "sharing" of personal information and the right to limit the use of sensitive personal information. We honor recognized opt-out preference signals, such as the Global Privacy Control (GPC). California's "Shine the Light" law also lets California residents request information about our disclosures of personal information to third parties for their direct marketing purposes.
Residents of other states
Residents of other states with comprehensive privacy laws — including, among others, Virginia, Colorado, Connecticut, Texas, Oregon, and Montana — have similar rights under their own state's law. In many of these states, if we decline your request you have the right to appeal that decision; we will respond to appeals within the time required by law, and you may contact your state attorney general if you have unresolved concerns. Where required by applicable law, we obtain opt-in consent before processing sensitive information and honor recognized universal opt-out mechanisms.
10. Do Not Sell or Share My Personal Information
To the extent our use of advertising or analytics technologies qualifies as a sale or sharing of personal information, or as targeted or cross-context behavioral advertising, under the law of your state, you may opt out by contacting us at [email protected] or by using any "Do Not Sell or Share My Personal Information" control we make available within the Services. We also honor recognized opt-out preference signals, such as the Global Privacy Control (GPC), where required by law.
11. Data Retention
We retain personal information for as long as necessary to provide the Services, maintain your account, comply with our legal obligations (including tax, accounting, and recordkeeping requirements), resolve disputes, prevent fraud, and enforce our agreements. When personal information is no longer needed, we delete or de-identify it.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please help protect your account by keeping your login credentials confidential.
13. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We also do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
14. Third-Party Links and Services
The Services may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing your information.
15. Users Outside the United States
LUXTI is based in the United States and processes information here. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the Effective Date above, and we will provide additional notice where required by law. We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, you can reach us at:
- Email: [email protected]
- Phone: +1 (415) 238-8417
- Address: LUXTI LLC, 4900 Fulton Street, San Francisco, CA 94121