LUXTI

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Terms of Service

The terms governing your use of LUXTI services.

Last updated: June 24, 2026

Welcome, and thank you for reading these Terms of Service (the "Terms"). These Terms form a legally binding agreement between you (the "Guest," "you," or "your" — including any person on whose behalf you arrange travel) and LUXTI LLC, together with its parents, subsidiaries, affiliates, officers, directors, employees, and agents (collectively "LUXTI," "we," "us," or "our"). These Terms govern your access to and use of the LUXTI website, mobile applications, technology, and platform (the "Platform") and the transportation services arranged through it (the "Services").

Section 6 contains an Arbitration Agreement and a Class Action Waiver that affect your legal rights, including how disputes between you and LUXTI are resolved. Please read it carefully.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM OR THE SERVICES.

If you use the Platform in another country, you agree to be subject to the LUXTI terms applicable to rides in that country.

1. About LUXTI and the Services

The LUXTI Platform provides an intermediary technology service that connects Guests with independent, licensed third-party transportation providers ("Service Providers"). LUXTI does not provide, own, operate, or control any vehicles, does not employ the chauffeurs, and is not a carrier, broker, or transportation company. Through the Platform, Guests can request and book transportation based on factors such as vehicle class, location, timing, and preferences. LUXTI facilitates these connections and related payment processing; the transportation itself is provided by the Service Providers.

You acknowledge and agree that Service Providers are independent contractors and are not actual, apparent, or ostensible agents or employees of LUXTI.

Your use of the Services is also governed by the policies we publish and reference here, including our Privacy Policy, cancellation policy, and luggage policy.

2. Eligibility and Accounts

You may use the Platform only if you have the legal capacity to enter into these Terms. By creating an account or booking a ride, you confirm that you are at least 18 years old.

If you are the parent or legal guardian of a minor aged 16 or 17, you may book on the minor's behalf provided you assume responsibility for the minor's use of the Services in compliance with these Terms.

To book, you must register and maintain an account. You agree to provide accurate information, keep your credentials secure, not share your account or use it for third parties outside these Terms, and not maintain duplicate accounts. We may suspend or deactivate accounts that violate these Terms or that we reasonably believe present a safety or fraud risk.

3. Modification of These Terms

We may modify these Terms or our related policies at any time, effective upon posting an updated version through the Platform or other communication we make available. You will have the opportunity to accept updated Terms in future bookings. You should review these Terms regularly; continued use after changes take effect constitutes acceptance. Unless we make material changes to the arbitration provisions, modification of these Terms does not create an opportunity to opt out of arbitration.

4. Bookings and the Booking Process

When you request a ride, LUXTI quotes a fare based on factors such as vehicle class, route, timing, distance, and duration. A quote is an estimate and is subject to change until your booking is confirmed. Once confirmed, you receive a booking confirmation; that confirmation together with these Terms governs your ride. You are responsible for providing accurate pickup, drop-off, flight, and contact details, and we are not responsible for delays, failed pickups, or extra charges caused by inaccurate information you provide.

5. Payment, Fares, and Gratuities

Charges. Using the Services may result in charges for the transportation you obtain from a Service Provider ("Charges"), which may include the base fare, tolls, parking, airport fees and surcharges, wait-time and extra-stop fees, booking or processing fees, cleaning or damage fees (Section 9), and applicable taxes. LUXTI will make reasonable efforts to disclose Charges before booking, but you remain responsible for Charges properly incurred.

Payment method and facilitation. LUXTI facilitates payment of Charges to the Service Provider using your designated payment method. You authorize us to charge that method for all Charges; if your primary method fails, you authorize us to charge any other valid method on file. Payments are final and non-refundable unless LUXTI determines otherwise or as required by law.

Dynamic pricing. Charges may rise significantly during periods of high demand, special events, or holidays. Any such pricing is reflected in your quote before you confirm.

Gratuities. Gratuities are not automatically added and are left entirely to your discretion. Any statement that gratuity is "included," "voluntary," or "not required" means only that LUXTI will not add further amounts to what you have already paid. You remain free to offer additional gratuity directly to the chauffeur at your discretion.

Receipts. We provide a receipt for completed bookings to the email associated with your account.

6. Arbitration Agreement and Class Action Waiver

Agreement to arbitrate. Except as stated below, you and LUXTI agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the Services — including incidents arising in connection with the Platform, and regardless of whether the claim arose before or after you agreed to these Terms ("Claim") — will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. This Arbitration Agreement is governed by the Federal Arbitration Act.

Jury-trial waiver. You and LUXTI waive any right to have Claims decided by a judge or jury.

Class action waiver. Claims must be brought only in an individual capacity, and not as a plaintiff or member in any purported class, collective, or representative action.

Exceptions. This Arbitration Agreement does not apply to: (a) at your election, claims of sexual assault or sexual harassment; (b) qualifying claims brought and kept in small claims court; and (c) claims that by law cannot be arbitrated.

Informal resolution first. Before initiating arbitration, the parties will attempt to resolve the Claim informally by written notice to [email protected] and a good-faith meet-and-confer for at least 60 days. This is a condition precedent to arbitration; limitation periods are tolled during the process.

Costs and venue. Arbitration fees are allocated under the AAA Rules and applicable law. For claims of $10,000 or less, either party may elect a telephonic or documents-only arbitration. Arbitration will be conducted in a venue convenient to you under the AAA Rules.

7. Cancellations, No-Shows, and Refunds

You agree to pay the then-current non-refundable transaction fees associated with the level of Services you choose. The following cancellation windows apply:

  • One-Way and Round-Trip Reservations (Sedan, SUV, and First Class): These reservations are non-refundable if canceled within 1 hour or less of the scheduled pickup time.
  • Hourly Reservations (Sedan, SUV, and First Class): Hourly bookings are non-refundable if canceled within 1 hour or less of the ride start time.
  • Sprinter Van Reservations: Sprinter Van reservations for group travel are non-refundable if canceled within 12 hours of the ride start time.
  • Special Event Reservations: For corporate events, multiple-vehicle reservations, and other customized bookings — whether booked as hourly or one-time reservations — cancellations are non-refundable if made within 14 days of the scheduled event date.
  • Last-Minute Reservations: Reservations made within 4 hours of the scheduled pickup time are considered "last-minute" reservations and are non-refundable once the booking is confirmed and a driver has been assigned.

No-shows. In the event of a no-show — defined as the failure to appear at the scheduled pickup location within 15 minutes of the scheduled pickup time for standard reservations, or 60 minutes for airport pickups, without any written notice or proof of cancellation provided within the allowable cancellation timeframe — the full cost of the reservation is non-refundable.

Except as required by law, completed-ride Charges are non-refundable. We may issue refunds or credits at our discretion.

8. Passenger Conduct and Acceptable Use

You and your passengers agree to comply with all laws; wear seat belts; not smoke, vape, or use illegal substances in the vehicle; not bring weapons or hazardous materials; not exceed the vehicle's lawful passenger or luggage capacity; and treat chauffeurs and vehicles with respect. A Service Provider may refuse or end service if a passenger is abusive, unsafe, or intoxicated to the point of risk. Service animals will be accommodated as required by the ADA and California law.

9. Damage and Cleaning Fees

You are responsible for the reasonable cost of repairing damage or cleaning a vehicle beyond normal wear and tear caused by you or your passengers. If a Service Provider reports such damage or cleaning need and LUXTI reasonably verifies it, you authorize LUXTI to charge your payment method on file on behalf of the Service Provider and to forward those amounts to the Service Provider. Such charges are non-refundable. We will provide supporting documentation on request.

10. Safety, Luggage, and Child Restraints

You are responsible for ensuring any legally required child restraint system is properly provided and installed unless arranged in advance through the Platform. LUXTI is not liable for losses arising from the absence or improper use of a child restraint system except to the extent required by law. Luggage capacity varies by vehicle class as described at booking. LUXTI is not responsible for items left in a vehicle but will make reasonable efforts to assist in recovery.

11. Intellectual Property

All rights in and to the LUXTI Platform, website, applications, branding, and content are owned by LUXTI or its licensors, including copyrights, trademarks, design rights, and database rights. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. Any feedback, suggestions, or ideas you provide ("Submissions") are non-confidential and become LUXTI's property, usable without restriction or compensation to you. Third-party marks are the property of their respective owners.

12. Disclaimers

LUXTI does not provide transportation services and is not a carrier, broker, or transportation network company. The following disclaimers are made on behalf of LUXTI and its affiliates, and their respective officers, directors, employees, and agents.

THE PLATFORM AND THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, LUXTI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS MAY NOT FULLY APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, LUXTI DISCLAIMS LIABILITY FOR: ERRORS OR INACCURACIES IN CONTENT; PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES OR THE PLATFORM; THE CONDITION, SUITABILITY, OR SAFETY OF ANY VEHICLE OR LOCATION; THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDER, GUEST, PASSENGER, OR THIRD PARTY; AND INTERRUPTIONS, BUGS, OR INACCURACIES IN MAPPING, ROUTING, OR ARRIVAL ESTIMATES.

LUXTI SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF (i) YOUR USE OF OR INABILITY TO USE THE SERVICES, OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY SERVICE PROVIDER. YOU ACKNOWLEDGE THAT SERVICE PROVIDERS ARE NOT AGENTS OR EMPLOYEES OF LUXTI. CLAIMS RELATED TO THE TRANSPORTATION ITSELF MAY BE DIRECTED TO THE RELEVANT SERVICE PROVIDER.

Nothing in this section limits any liability that cannot be excluded under applicable law or any non-waivable consumer rights.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER LUXTI NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE PLATFORM OR THE SERVICES. NOTWITHSTANDING ANY OTHER PROVISION, LUXTI'S TOTAL LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF THE TOTAL AMOUNT YOU PAID TO LUXTI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR $1,000 USD.

Because some states do not allow the exclusion or limitation of certain damages, these limitations may not fully apply to you, and nothing here limits liability that cannot be limited under applicable law or your non-waivable rights as a consumer.

14. Indemnification

You agree to indemnify and hold LUXTI and its affiliates, officers, directors, employees, and agents harmless from any claims, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) your use of the Services or anything obtained through them; (ii) your breach of these Terms or any incorporated policy; (iii) your or your passengers' violation of any law or the rights of a third party, including any Service Provider, other motorists, or pedestrians; (iv) any harmful act by you or your passengers toward any person; (v) damage to property resulting from your or your passengers' acts or omissions; or (vi) any illegal or criminal activity by you or your passengers in connection with the Services. You will not settle any matter implicating LUXTI's liability without our prior written consent.

15. Service Provider Licensing and Insurance

LUXTI requires Service Providers to be appropriately licensed and to maintain the insurance required by applicable law for the transportation they provide. LUXTI is not an insurer and does not provide the underlying transportation insurance; coverage for the rides is carried by the Service Providers.

16. Force Majeure

LUXTI is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, acts of God, government action, labor disputes, civil unrest, terrorism, epidemics or pandemics, and infrastructure or network failures. Where feasible, the parties will reschedule rather than cancel affected bookings.

17. Term and Termination

These Terms apply while you use the Services. We may suspend or terminate your access if you breach these Terms, no longer meet eligibility requirements, or if we reasonably determine it necessary to protect safety or prevent fraud or misuse. Where practical, we will give you notice and an opportunity to cure. Provisions that by their nature should survive termination (including Sections 6 and 11–15) will survive.

18. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, except as otherwise provided in the Arbitration Agreement (Section 6). This choice of law applies to interpretation of these Terms and does not extend any state's law to you where it would not otherwise apply.

19. Choice of Forum

To the extent any Claim is not subject to arbitration under Section 6, it will be brought exclusively in the state or federal courts located in San Francisco County, California, and you and LUXTI consent to that jurisdiction and venue, except where a different forum is required by law for personal-injury claims.

20. General Provisions

These Terms, together with the policies referenced here, are the entire agreement between you and LUXTI regarding the Services. If any provision is found unenforceable, it will be severed and the remainder will stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

21. Contact Us

If you have any questions about these Terms, you can contact us: